Privacy Policy for Our Sandhurst Roofing Services

Who we are

H Lee & Son Roofing Services Limited, 12 Yeovil Road, Sandhurst, GU47 0TE, United Kingdom. You can reach us on 07946 209052 or at hlee-sonroofing@outlook.com. We are the data controller for the personal information described in this policy.

Information we collect

When you complete our quotation form, email us or call us, we collect the details you choose to give us: your name, telephone number, email address, property address and a description of the work you need. If we carry out a survey or job for you, we also hold photographs of the property and records of the work, quotation and invoice.

How we use it

• To respond to your enquiry and arrange a free site visit.
• To prepare and send your written quotation.
• To carry out, document and guarantee any work you instruct.
• To keep records required for accounting, insurance and warranty purposes.

We do not sell your information, and we do not use it for unrelated marketing.

Lawful basis

We process enquiry details to take steps at your request before entering into a contract, and to perform that contract if you instruct us. We keep job and financial records to meet our legal obligations, and rely on our legitimate interests in running, insuring and defending the business.

Sharing

We share information only where necessary: with our own working teams, with suppliers where a material or system needs ordering for your job, with our accountants and insurers, and where we are legally required to do so. Where an enquiry is sent through our website, it is processed by our website and customer-enquiry providers on our behalf.

How long we keep it

Enquiries that do not lead to work are kept only as long as they remain useful, typically no more than two years. Records of completed work, including photographs, quotations and invoices, are kept for as long as needed to honour guarantees and to meet accounting and insurance requirements.

Your rights

You can ask us for a copy of the information we hold about you, ask us to correct or delete it, or object to how we use it. Contact us on 07946 209052 or at hlee-sonroofing@outlook.com and we will respond. If you are unhappy with our response you can complain to the Information Commissioner's Office.

Cookies and website use

Our website uses only what is needed to make the pages work and to understand, in aggregate, how the site is being used. Embedded content, such as the Google map on our contact page, is provided by third parties who set their own cookies. You can block or delete cookies in your browser settings.

Changes

We may update this policy from time to time. The version shown here is the one that applies.